Thank you for shopping at The Cozy Hive Bike Store. We are committed to providing high-quality bikes and accessories, and we hope you are satisfied with your purchase. However, if for any reason you are not fully satisfied, we offer a straightforward refund policy.
1. Returns
- You may return items within 30 days of receiving your order.
- Items must be unused, in original condition, and in their original packaging to be eligible for a return.
- Proof of purchase is required to initiate a return.
2. Refund Process
- Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
3. Non-Refundable Items
- We do not accept returns or offer refunds for the following:
- Custom-made items
- Gift cards
- Sale or clearance items
4. Shipping Costs
- Shipping costs are non-refundable. If you are returning an item, you will be responsible for paying your own shipping costs for returning your item.
5. Damaged or Defective Products
- If your item arrives damaged or defective, please contact us immediately at support@thecozyhive.shop. We will assist you in resolving the issue with a replacement or refund.
6. Exchanges
- If you need to exchange an item for the same item (e.g., a different size or color), please contact us at support@thecozyhive.shop. You will be responsible for the shipping costs of the exchanged item.
7. Contact Us
For any questions or concerns regarding our refund policy, please feel free to contact us at:
Email: support@thecozyhive.shop