At The Cozy Hive Bike Store, we strive to offer fast and reliable shipping to ensure you get your products as quickly as possible. Below is an overview of our shipping policy:
1. Processing Time
- All orders are processed within 1-2 business days after payment has been received and verified.
- Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Methods and Delivery Time
- We offer the following shipping options:
- Standard Shipping: 5-7 business days (domestic orders)
- Expedited Shipping: 2-3 business days (domestic orders)
- International Shipping: Delivery time varies by destination (up to 14 business days)
- Delivery times are estimated and may vary based on factors like weather conditions, holidays, and unforeseen delays by carriers.
3. Shipping Charges
- Free Shipping on orders over $50 for domestic deliveries within the United States.
- For orders under $50, shipping charges are calculated at checkout based on the weight and destination of the package.
- International Shipping fees are calculated at checkout and depend on the destination.
4. Tracking Your Order
- Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment.
- You can also log into your account on our website to view your order’s status.
5. International Shipping
- We currently offer international shipping to select countries.
- International customers are responsible for any customs fees, taxes, or import duties that may be applied by their respective country.
6. Shipping Issues and Delays
- While we aim to ensure timely deliveries, The Cozy Hive Bike Store is not responsible for delays caused by the carrier, weather conditions, or other external factors.
- If you experience any shipping issues (e.g., missing or damaged items), please contact our customer service team at support@thecozyhive.shop as soon as possible, and we will help resolve the issue.
7. Contact Us
If you have any questions or need assistance regarding shipping, please contact us at:
Email: support@thecozyhive.shop