These terms and conditions (“Terms”) govern your use of The Cozy Hive Bike Store website and services. By using our website, you agree to comply with these Terms.
1. General Terms
- By accessing and using The Cozy Hive Bike Store, you represent that you are at least 18 years old or have the legal capacity to form a binding contract.
- We reserve the right to modify these Terms at any time. Any updates will be posted on this page with the date of the last revision.
2. Product Information
- We strive to ensure that all product descriptions, pricing, and availability information on the website are accurate. However, errors may occur, and we reserve the right to correct any mistakes.
3. Order Acceptance and Pricing
- All orders placed are subject to acceptance and availability. We may refuse or cancel any order at our discretion.
- Pricing is subject to change without notice, and we reserve the right to correct any pricing errors.
4. Intellectual Property
- All content on this website, including text, images, graphics, and logos, is the property of The Cozy Hive Bike Store and is protected by copyright and trademark laws.
5. Limitation of Liability
- We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the website, including any errors, interruptions, or viruses.
6. Governing Law
- These Terms are governed by and construed in accordance with the laws of the state or country in which the store operates.
7. Contact Information
For any questions regarding our Terms and Conditions, please contact us at:
Email: support@thecozyhive.shop
Phone: +1 (800) 123-4567
2. FAQ (Frequently Asked Questions)
FAQ for TheCozyHive.shop
1. How do I place an order?
- Browse through our website, select your desired products, and click “Add to Cart.” Once you’re ready, click “Checkout” to enter your shipping and payment information. Follow the instructions to complete your purchase.
2. What payment methods do you accept?
- We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure transactions.
3. How do I track my order?
- After your order has shipped, you will receive an email with a tracking number and a link to track your shipment.
4. Can I change or cancel my order after placing it?
- We strive to process orders quickly, but if you need to change or cancel your order, please contact us immediately. Once an order has been processed or shipped, changes or cancellations may not be possible.
5. Do you offer international shipping?
- Yes, we offer international shipping to select countries. Shipping costs and delivery times vary based on your location.
6. Can I return or exchange my product?
- We offer a 30-day return policy for unused products in their original packaging. Please refer to our Refund Policy for more details.
7. How can I contact customer service?
- You can reach us via email at support@thecozyhive.shop or call us at +1 (800) 123-4567.
3. About Us
About Us – The Cozy Hive Bike Store
Welcome to The Cozy Hive Bike Store, your go-to destination for high-quality bikes and cycling accessories. Our mission is to provide cyclists of all levels with reliable products that enhance their biking experience.
Our Story
Founded in 2025, The Cozy Hive started as a small passion project by a group of biking enthusiasts who wanted to offer premium bikes and accessories to the cycling community. Today, we are proud to serve cyclists worldwide, offering products that cater to both beginners and experienced riders.
Our Values
- Quality: We prioritize quality over quantity, ensuring that every product we offer meets the highest standards of durability and performance.
- Customer Service: We are dedicated to providing exceptional customer service, from your initial purchase to after-sales support.
- Community: We believe in fostering a strong community of cyclists who can share their love for biking.
Our Products
We offer a wide range of bicycles, including road bikes, mountain bikes, hybrid bikes, and kids’ bikes. We also carry a variety of cycling accessories, such as helmets, bike locks, bags, and maintenance tools.
Thank you for choosing The Cozy Hive Bike Store. We are committed to helping you ride in comfort and style!
4. Return/Refund Request Form
Return/Refund Request Form
If you would like to return or exchange an item, please fill out the form below:
Order Number: [Insert Order Number]
Full Name: [Insert Your Name]
Email Address: [Insert Email]
Item(s) Being Returned: [List Items]
Reason for Return/Exchange:
- Damaged Item
- Incorrect Item Received
- Changed My Mind
- Other (Please Specify): [____]
Preferred Resolution:
- Refund
- Exchange for a Different Item
Once you submit this form, our customer service team will reach out to you with instructions on how to proceed with your return.
5. Contact Us
Contact Us – The Cozy Hive Bike Store
We are always happy to assist you. If you have any questions, feedback, or concerns, please feel free to reach out to us using the methods below:
Email: support@thecozyhive.shop